I contacted Westside Hyundai from out of town after finding a vehicle they had in the exact color combination I was looking for. After approximately 30 minutes of negotiations over multiple calls, we agreed on pricing and vehicle delivery. Before placing a $1,000 deposit to hold the car, I explicitly confirmed twice with the sales agent—during a recorded phone conversation—that the deposit was fully refundable. Only after receiving that confirmation did I proceed with the deposit. The very next morning, due to unexpected financial difficulties, I called to cancel the purchase and request a refund. The sales manager, Michael Lesnick, ... Read More

Full review text opened.

DealerRater - Dec 19, 2025

I contacted Westside Hyundai from out of town after finding a vehicle they had in the exact color combination I was looking for. After approximately 30 minutes of negotiations over multiple calls, we agreed on pricing and vehicle delivery. Before placing a $1,000 deposit to hold the car, I explicitly confirmed twice with the sales agent—during a recorded phone conversation—that the deposit was fully refundable. Only after receiving that confirmation did I proceed with the deposit. The very next morning, due to unexpected financial difficulties, I called to cancel the purchase and request a refund. The sales manager, Michael Lesnick, immediately refused, stating that the deposit was non-refundable. I explained that I had been clearly assured otherwise by the sales agent. Mr. Lesnick said he would review the recorded call and get back to me. About an hour later, he called back claiming he had reviewed the audio and that the sales agent stated the deposit was only refundable if there was something wrong with the car. This was a blatant fabrication. He clearly did not review the recording and instead invented an explanation to justify withholding the money. I then requested to speak with the General Manager. After a long and tense exchange, GM Colby Peterson reviewed the recording himself and confirmed that the deposit was indeed refundable. However, he claimed it was “store policy” that refunds are only issued on Wednesdays or Thursdays—six days later. While this sounded suspicious, I agreed to wait. On Wednesday morning, I sent a polite reminder and received no response. On Thursday, I called and asked for Mr. Peterson, who was unavailable. I left a message requesting a callback, which I never received. Late that evening, I received a text stating that the refund had been processed and that a receipt had been emailed to me. I checked all inbox folders and received nothing. I requested a copy of the refund receipt and again received no response. A legitimate refund would immediately appear as a pending transaction on my credit card, which it has not. This strongly suggests that once again I was misled. Do not give these thieves masquerading as a car dealership your business. They have shown a willingness to lie, deflect, and use sleazy tactics to keep customer money. I tried to resolve this professionally and patiently, but they have left me no choice but to file a credit card dispute. I will also be reporting this experience across social media and to appropriate government agencies so others are aware and can avoid this dealership.

Read at DealerRater

My family and I recently visited Westside Hyundai in Jacksonville, Florida. From the moment we entered the dealership, we were greeted warmly by the staff. Maurice, our salesperson, was courteous, knowledgeable, and professional. He carefully explained the process of owning a car and answered any questions that were asked. I would like to commend him on a job well done!! I would also like to commend the whole staff at Westside Hyundai for an enjoyable experience. We drove away satisfied with a brand new Elantra!! Thank you so much Maurice and the Staff at Westside Hyundai.

Read at DealerRater

This was the absolute worse experience of my life! DO NOT BUY A CAR FROM HERE! I came in and paid 2200 for a car after tax and insurance I was 6k in and didn’t have the car 2 hours before it messed up. Returned the car and the manager tried to get me to spend more money and would only give me $1000 back on the car HE SOLD ME! This place is absolutely despicable! DO NOT DO BUSINESS HERE

Read at DealerRater

I recently purchased a used Mercedes from Westside Hyundai in Florida, and my experience was nothing short of a nightmare. After paying $2,000 on December 14th, I wasn’t approved to pick up the car until Monday, December 30th. I had arranged for a transport company to pick up the vehicle on Friday, January 3rd, but was told by the dealership that the car wasn't ready. The Sales Manager explained that it was still in service, working on the sunroof, and would be ready the next day — not taking into account that these transport companies have specific timeframes for pickup ... Read More

Full review text opened.

DealerRater - Jan 11, 2025

I recently purchased a used Mercedes from Westside Hyundai in Florida, and my experience was nothing short of a nightmare. After paying $2,000 on December 14th, I wasn’t approved to pick up the car until Monday, December 30th. I had arranged for a transport company to pick up the vehicle on Friday, January 3rd, but was told by the dealership that the car wasn't ready. The Sales Manager explained that it was still in service, working on the sunroof, and would be ready the next day — not taking into account that these transport companies have specific timeframes for pickup and delivery. The next day, the driver arrived only to be kept waiting for over 3 hours before the car was finally released. The vehicle was delivered late Sunday night, and when I inspected it, it was immediately clear that the condition of the car was far from what I had expected. The vehicle was riddled with multiple scratches, the radiator was badly damaged, the sunroof was nonfunctional, and key parts like the gas door and tow cap were missing. None of these issues were disclosed to me at any point during the sale. The next morning, I began examining the car more closely. The sunroof was broken — if it’s hot outside, the interior gets unbearably hot because the sunroof won’t close. The radiator was severely dented, the music system doesn't work at all, and overall, the car was in terrible condition. This vehicle should never have been sold in such a state. Since then, I’ve been trying to reach the Salesman, Sales Manager, and GM to address these serious issues, but after multiple calls every single day, no one has responded or taken any action. This is especially troubling considering I bought the vehicle to use for transporting my one-year-old baby. I would strongly urge anyone considering purchasing a vehicle from this dealership to stay far away. Their lack of communication, dishonesty about the car’s condition, and failure to address serious issues after the sale is unacceptable. Do yourself a favor and avoid Westside Hyundai at all costs.

Read at DealerRater

I recently brought my vehicle to the service department at Westside Hyundai of Jacksonville, and my experience left me deeply dissatisfied. While I understand that dealership services can come at a premium, the pricing here was shockingly excessive—nearly 300% higher than what I ultimately paid at an independent shop. Specifically, I was quoted $9,500 to address a full list of repairs, even though I had only asked for a specific issue to be fixed. Worse, the quote included inaccurate recommendations, such as replacing both license plate light bulbs and brake bulbs when only one of each was faulty. For context, I ... Read More

Full review text opened.

DealerRater - Dec 2, 2024

I recently brought my vehicle to the service department at Westside Hyundai of Jacksonville, and my experience left me deeply dissatisfied. While I understand that dealership services can come at a premium, the pricing here was shockingly excessive—nearly 300% higher than what I ultimately paid at an independent shop. Specifically, I was quoted $9,500 to address a full list of repairs, even though I had only asked for a specific issue to be fixed. Worse, the quote included inaccurate recommendations, such as replacing both license plate light bulbs and brake bulbs when only one of each was faulty. For context, I purchased all four bulbs for $9 on Amazon, while the dealership quoted me $237 per bulb—a total of $474 for what should have been a minor fix. When it came to the actual issue I brought the car in for, the dealership quoted $2,500 for the repair. However, after taking my car to a trusted independent shop for a second opinion, the issue was fixed for just $480, and the car has been running great for over a week now. Additionally, the staff showed a noticeable lack of empathy and people skills throughout the process. It felt as though their focus was more on upselling unnecessary repairs than genuinely addressing the customer’s needs. To summarize, this service department overcharges significantly, provides questionable estimates, and lacks the customer-focused approach one should expect. I strongly recommend seeking a second opinion before agreeing to any work here. Please also note that I was charged $230 to be treated in this way!

Read at DealerRater

This dealership is ridiculous. I tried to buy a car and they use some generic email and several people email you. They do not communicate with each other. Waiting for a quote since last week. Then this morning ‘oh wait until I settle in’ and I will send you the quote. Then after several emails a different salesperson says the car was already sold. They use generic mailboxes and AI and they do not communicate. Please stay clear of Sarah Hall and Darnell Cummings.

Read at DealerRater

Worst ever had appointment for recall on trunk latch sat there for 15 minutes told me they didn’t have the part. Made another appointment for 7:30 am sat there until 10:00 am car still had not been looked told them to give me my keys had another appointment to go to. Guess if it’s a recall gets pushed to end of the line so good is an appointment. If I could give zero I would but will not be back.

Read at DealerRater

Amazing dealership, friendly staff, and a great General Manger who greets everyone. Great a great deal too 😎

Read at DealerRater

Worst customer service experience!!! Clerk had attitude - waited 30 minutes to be assisted, she kept talking over me...what is the purpose of an appointment when the wait time is at least 3hours??? Not friendly, overbooked, horrible customer service!!!! Don't go there!!! Save yourself from horrible service experience!!!

Read at DealerRater

Why I would not recommend anyone going to Westside for anything. Aug 31: • bought a Hyundai Sante Fe • Part of contract was a detail clean to attempt to clean stain from back seat. o Informed that we would be contacted for a scheduled date to clean the car. Sept. 8th: • 4 error lights come on the dash. • Contacted Sales manager about the issue. Was informed to bring it in Tuesday morning at 8 am • Also asked about cleaning car scheduling was delayed. Sept. 12th: • Dropped the car off to be repaired. Service Center informed me that they would be able to get me ... Read More

Full review text opened.

DealerRater - Nov 1, 2023

Why I would not recommend anyone going to Westside for anything. Aug 31: • bought a Hyundai Sante Fe • Part of contract was a detail clean to attempt to clean stain from back seat. o Informed that we would be contacted for a scheduled date to clean the car. Sept. 8th: • 4 error lights come on the dash. • Contacted Sales manager about the issue. Was informed to bring it in Tuesday morning at 8 am • Also asked about cleaning car scheduling was delayed. Sept. 12th: • Dropped the car off to be repaired. Service Center informed me that they would be able to get me an estimate by end of day but would not be able to work on it until at least the next day. • No call Sept 13 • Began calling at 11 am no answer after repeated attempts. • Contacted the Sales office they “sent” someone to ask them to call me, no answer. • Contacted Sales manager who facilitated the car sale he said he would check and have them call, no call back. • Attempted calls all through 5pm Sept 14: • Continued calling Service Center no response. • Continued calling Sales office talked to multiple people no call back from Service Center despite multiple promises. Sept 15: • Continued pattern of calling Service Center and Sales office finally get an estimate and told to come back on the 19th for repairs. Sept 19: • Picked up after 5 also asked about detail clean and informed that it would be scheduled. Oct 23-24 • We called and set up an appointment for detail clean for the 30th. Oct. 30 • No pictures taken and no proof presented to show damage prior to working on the stain. When I visually inspected the car there were no holes as of drop off. • Wife shows up end of day and informed that there was a hole in the back seat, and it came into the shop that way. • The hole is exactly where the stain was, and we were never contacted about it or informed of any issues. I went through my call log and counted the number of people who told me they would schedule the cleaning there were 3 and at least 2 of them told me this more than once. To date every interaction after signing the papers has been a lesson in frustration and has been nothing but a pain including permanent damage to my car.

Read at DealerRater

New sales AND the service department - zero stars if I could. I would NEVER take a vehicle here. The level of service is appalling. If their service department was a standalone shop, it would be out of business with their lack of service and care.

Read at DealerRater

Only if you work hard for your money,take this review seriously. First of I bought a car back in June until today almost 3 months I have no papers(plates,registration nor title) even though vehicle is %100 paid off. Second I was overcharged $500 I talked to both sales man and finance man they said they will refund me but I haven’t received any money. And last but not least the car was washed in and out very well and this is the only thing they did to the car because after got home the next day I took it ... Read More

Full review text opened.

DealerRater - Aug 26, 2023

Only if you work hard for your money,take this review seriously. First of I bought a car back in June until today almost 3 months I have no papers(plates,registration nor title) even though vehicle is %100 paid off. Second I was overcharged $500 I talked to both sales man and finance man they said they will refund me but I haven’t received any money. And last but not least the car was washed in and out very well and this is the only thing they did to the car because after got home the next day I took it to dealership and it was due to almost every service ( oil change,new tires, spark plugs,phone charger outlet wasn’t working,trunk wouldn’t close automatically as supposed ,alignment, and transmission service)so if you must buy from here I suggest you at least do prepurcheas test or diagnostic.

Read at DealerRater

Me and the wife bought a 2023 Hyundai Elantra this pass sat (5/13/23). We love our car and our sales guy Berto. If anyone is out buying I highly recommend Berto. He was very patient with us while deciding which car best suited us and our needs/wants. We was approved in minutes and me and the wife literally took hours to make up our mind and Berto was 110% patient the whole time. We laughed and joked with Berto while making up our mind. When I say Berto is THE GUY I mean it.. Thanks again Berto!

Read at DealerRater

TC Was Great Very Friendly and Professional. If You Need A Good Salesman Ask For TC.

Read at DealerRater

Bought a used car that immediately failed the next day. Manager said I could pay to fix it at a dickounted rate.

Read at DealerRater

We took our 2020 Kona in for warranty repairs the heater on the drivers seat did not work and we had a wobble in the front end. We took car back second time for the wobble. We only have one car and needed a loaner, which we had to fight to get. They had our Kona for 3 weeks, they finally replaced the axle. My husband picked it up Thursday evening, on Friday night we went for groceries and I went to unlock my door and my key fob did not work. We looked at the repair order and they replaced my ... Read More

Full review text opened.

DealerRater - Jan 14, 2023

We took our 2020 Kona in for warranty repairs the heater on the drivers seat did not work and we had a wobble in the front end. We took car back second time for the wobble. We only have one car and needed a loaner, which we had to fight to get. They had our Kona for 3 weeks, they finally replaced the axle. My husband picked it up Thursday evening, on Friday night we went for groceries and I went to unlock my door and my key fob did not work. We looked at the repair order and they replaced my husbands key fob. No one ever said a word to us. He took it back this morning and was told the couldn’t find his fob so they replaced it! Very unprofessional! I work downtown Jacksonville and if my husband would have dropped the car off for me and went away I would have been stranded on 8th Street. I will be finding a new dealership to work with!

Read at DealerRater

My wife and I purchased a 2022 Sonata and before we received it they washed it and hit something caught passenger side front bumper fender and rear door they said they would fix and give us a second key fob. That was in June it is December 12 and many calls and broken promises later nothing.Frankie said he would call next day and I would have to call him so I stopped calling after last call he said he would call in a couple of days and still nothing. I am going to take matters into my own hands I worked ... Read More

Full review text opened.

DealerRater - Dec 12, 2022

My wife and I purchased a 2022 Sonata and before we received it they washed it and hit something caught passenger side front bumper fender and rear door they said they would fix and give us a second key fob. That was in June it is December 12 and many calls and broken promises later nothing.Frankie said he would call next day and I would have to call him so I stopped calling after last call he said he would call in a couple of days and still nothing. I am going to take matters into my own hands I worked as a mechanic fir many years and know how dealers work as of December 14,2022 I am going to contact my bank, motor vehicle and my attorney and let them handle the issues thank you Frankie. John D Claudia D

Read at DealerRater

Had scheduled a service appointment for my 2022 Santa Cruz the afternoon of Nov 23, 2022 for warranty repairs. After my car was there for 1.5 hours, the service tech stated they did not have enough techs come in this morning and the car could not be fixed today. I asked why someone from the dealership had not called me earlier in the day. He stated he did not know why no one called. He made another appointment for Dec 12, 2022 at 8 AM. I showed up on time. At 9:35, the service tech took my car to the back. After another hour, the service tech came ... Read More

Full review text opened.

DealerRater - Dec 5, 2022

Had scheduled a service appointment for my 2022 Santa Cruz the afternoon of Nov 23, 2022 for warranty repairs. After my car was there for 1.5 hours, the service tech stated they did not have enough techs come in this morning and the car could not be fixed today. I asked why someone from the dealership had not called me earlier in the day. He stated he did not know why no one called. He made another appointment for Dec 12, 2022 at 8 AM. I showed up on time. At 9:35, the service tech took my car to the back. After another hour, the service tech came back to me and said there is a problem. The parts have been returned to Hyundai and are not at the dealership because it has been more than 3 days from my original appointment date. As he had made the original and the follow-up appointment, I asked him why he had not made sure the parts would remain at the dealership or be reordered. He could not explain why this did not occur and elected to blame it on a breakdown in communication between service and parts. Asked to speak to the service department manager (Anna McVey). She also could not explain why this occurred. My buying experience was awesome...service experience in 1 out of 10. Will no longer recommend this dealership to my friends due to lack of dependable service after the sale.

Read at DealerRater

yes you need to train your SERVICE ADVISOR Tom not to be so rude to his customer's and make people wait and then tell them where short help you'll have to come back anther day when they made an appointment for that day for them .my only reason to come to the dealership is just because of the warranty other wise my car would never see the dealership again Blake the Forman for the shop did an excellent job on my car who found the problem with my car after i brought it back 4 times 3 hour round trips ... Read More

Full review text opened.

DealerRater - Nov 5, 2022

yes you need to train your SERVICE ADVISOR Tom not to be so rude to his customer's and make people wait and then tell them where short help you'll have to come back anther day when they made an appointment for that day for them .my only reason to come to the dealership is just because of the warranty other wise my car would never see the dealership again Blake the Forman for the shop did an excellent job on my car who found the problem with my car after i brought it back 4 times 3 hour round trips and gas and i told them i wanted him to fix my car which he did very polite young man knowledgeable and did a great job only reason i would go back to them . he took care of me and i gave him a gift for his service sorry to say they need people like him up front as a SERVICE ADVISOR and thank you Mr. Coby and Vanessa for helping me threw all this making sure my car gets done 5 stars each

Read at DealerRater

Run as fast as you can AWAY from this place and their broken down used cars!!! I bought a 2013 Chevy Cruze on a Wednesday, it overheated on the way home, not even 2 miles away, and it had no oil or coolant in it when checked. Had it towed to the shop where it cost me $240. The very next day after picking it up from the shop it BROKE DOWN again, still not even 1 week after purchasing it, had it towed to the shop again, only to be told they misdiagnosed it the first time, that the engine head is blown ... Read More

Full review text opened.

DealerRater - Aug 25, 2022

Run as fast as you can AWAY from this place and their broken down used cars!!! I bought a 2013 Chevy Cruze on a Wednesday, it overheated on the way home, not even 2 miles away, and it had no oil or coolant in it when checked. Had it towed to the shop where it cost me $240. The very next day after picking it up from the shop it BROKE DOWN again, still not even 1 week after purchasing it, had it towed to the shop again, only to be told they misdiagnosed it the first time, that the engine head is blown and it is going to cost almost $3,000 to fix it. I am now paying almost the same amount in repairs that I paid for the car.

Read at DealerRater

My experience with Westside Hyundai was exceptional, fabulous and extremely fun. They made my day.

Read at DealerRater

The buying process seemed easy, until we discovered that they tacked on extra warranties that were unnecessary and raised the amount of the car loan significantly. When I called to ask about removing them, I was given the run around and instead they tried to talk me into buying another car and trading mine in. I have called and emailed three more times regarding removing the warranties and now I am being outright ignored. Greg, the financing guy, has been flippant and has yet to respond after I reached out several times. I don't recommend shopping here. A dealership ... Read More

Full review text opened.

DealerRater - May 4, 2022

The buying process seemed easy, until we discovered that they tacked on extra warranties that were unnecessary and raised the amount of the car loan significantly. When I called to ask about removing them, I was given the run around and instead they tried to talk me into buying another car and trading mine in. I have called and emailed three more times regarding removing the warranties and now I am being outright ignored. Greg, the financing guy, has been flippant and has yet to respond after I reached out several times. I don't recommend shopping here. A dealership should be there for you even after you purchase your vehicle. Westside Hyundai proves that they are only concerned with getting your money and couldn't care less what happens after you drive off the lot.

Read at DealerRater

Drove over three hours to work with a great sales person and manager. Nothing but smiles on the drive home

Read at DealerRater

A female sales person argued with other salesmen at this dealership about them "poaching" my mom during her visit. My elderly mother was looking for a new car after hers was totaled. She had spoken to sales reps on the phone over a period of time, and had made an appointment. Upon her arrival, she was greeted by a salesman, then another salesman appeared. Almost immediately, a female sales person appeared and belligerently insisted my mother was HER customer. The three sales people got into an argument in front of my mother about who she made first contact ... Read More

Full review text opened.

DealerRater - Dec 6, 2021

A female sales person argued with other salesmen at this dealership about them "poaching" my mom during her visit. My elderly mother was looking for a new car after hers was totaled. She had spoken to sales reps on the phone over a period of time, and had made an appointment. Upon her arrival, she was greeted by a salesman, then another salesman appeared. Almost immediately, a female sales person appeared and belligerently insisted my mother was HER customer. The three sales people got into an argument in front of my mother about who she made first contact with, and who she "belonged" to. She found this so upsetting that she left. She did not go back, and wound up buying another new car elsewhere. . If they want to argue over a commission, they need to do so away from the customer. She was upset and I was furious with their unprofessional behavior.

Read at DealerRater

Traded and bought a new car there. Phenomenal sales, Justin was. He made sure I got the best deal I can possibly get. You rock Justin!

Read at DealerRater

The staff is awesome. Their work is amazing. I would definitely recommend buying a car from Hyundai on Cassat. They are really awesome. Blanding location too! Cassat be killing it though.

Read at DealerRater

Everyone was very friendly! They will try their best to give you what you looking for in a car. I would recommend buying a car from this company

Read at DealerRater

I had a appointment for a oil change at 9:30am today 3/18/19 got there at 9:15 and didn’t leave till 12:30. When my mom told me she waits there for hours I thought she was exaggerating and on top of that she is not supposed to pay of her oil change but they try to charge her. The last 2 oil changes they charged her after she told them she has the maintenance warranty that covers oil changes. She didn’t want to argue so she just payed it. DO NOT GET THE MAINTENANCE WARRANTY! They are going to try to charge you ... Read More

Full review text opened.

DealerRater - Mar 18, 2019

I had a appointment for a oil change at 9:30am today 3/18/19 got there at 9:15 and didn’t leave till 12:30. When my mom told me she waits there for hours I thought she was exaggerating and on top of that she is not supposed to pay of her oil change but they try to charge her. The last 2 oil changes they charged her after she told them she has the maintenance warranty that covers oil changes. She didn’t want to argue so she just payed it. DO NOT GET THE MAINTENANCE WARRANTY! They are going to try to charge you anyway and do not go to the service department unless you are willing to wait over 3 hours!

Read at DealerRater

I wasnt planning on getting a car and he stood out the most.. By the end of our day we had 2 vehicles from there and we are enjoying there great customer service..

Read at DealerRater

I went into Westside Hyundai with all intentions of just looking at a car with my husband, It was my first time purchasing a car of anytype so I was very unsure of a lot of things. Tavaris greeted me and made me feel right at home. He was able to find the perfect car that fit all of my needs and more! His customer service is excellent! If you plan on visiting any location, please go to the Cassat location and ask for Tavaris! You will not be disappointed! Thank you so much Westside Hyundai and Tavaris for assisting ... Read More

Full review text opened.

DealerRater - Oct 25, 2018

I went into Westside Hyundai with all intentions of just looking at a car with my husband, It was my first time purchasing a car of anytype so I was very unsure of a lot of things. Tavaris greeted me and made me feel right at home. He was able to find the perfect car that fit all of my needs and more! His customer service is excellent! If you plan on visiting any location, please go to the Cassat location and ask for Tavaris! You will not be disappointed! Thank you so much Westside Hyundai and Tavaris for assisting me in purchasing my first car!

Read at DealerRater

This place has really gone down the drain in terms of professionalism and their choice of staff. Customers should not have to overhear conversations about an employees personal problems, or other inappropriate workplace gossip. As customers, we come to trade, purchase, and/or repair vehicles. It really makes me question if I were to have purchased a vehicle today, that I would not have gotten the best deal because of the distractions. Or if I decided to get my vehicle repaired, the mechanics would have made costly mistakes. It may be a longer drive, but I will stick to Key ... Read More

Full review text opened.

DealerRater - Jun 1, 2018

This place has really gone down the drain in terms of professionalism and their choice of staff. Customers should not have to overhear conversations about an employees personal problems, or other inappropriate workplace gossip. As customers, we come to trade, purchase, and/or repair vehicles. It really makes me question if I were to have purchased a vehicle today, that I would not have gotten the best deal because of the distractions. Or if I decided to get my vehicle repaired, the mechanics would have made costly mistakes. It may be a longer drive, but I will stick to Key Hyundai. Way better experience and an overall better environment.

Read at DealerRater

Tavaris McGee turned around a horrible day of car shopping into a great experience for our daughters 1st car. He was amazing.thanks TAVARIS you done great

Read at DealerRater

My vehicle stalled on I-10 and I was fortunate enough to have it towed to your service department. I was met by Rudy, who offered condolences for my situation and inconvenience, and words of encouragement that he would personally get back to me in the morning, about my vehicle, (the car was towed to the shop after 5. ) My vehicle needed major work, and Rudy kept me updated daily on the service progress. He coordinated a loaner vehicle, and kept me informed daily of the progress. He was courteous, cheerful, and a credit to your dealership. His service was not a 5 ... Read More

Full review text opened.

DealerRater - Mar 7, 2018

My vehicle stalled on I-10 and I was fortunate enough to have it towed to your service department. I was met by Rudy, who offered condolences for my situation and inconvenience, and words of encouragement that he would personally get back to me in the morning, about my vehicle, (the car was towed to the shop after 5. ) My vehicle needed major work, and Rudy kept me updated daily on the service progress. He coordinated a loaner vehicle, and kept me informed daily of the progress. He was courteous, cheerful, and a credit to your dealership. His service was not a 5 however, ...it was a 10!!! I can assure you that I will recommend your shop highly, and view a Hyundai as a car of my future. Rick Castillo i

Read at DealerRater

The whole team at Westside Hyundai was helpful throughout my time there. I was able to get a fair price on a great car. More importantly, they were patient to address any of my questions or concerns. Ron was an awesome sales agent and easy to work with. I highly recommend stopping by Westside Hyundai!

Read at DealerRater

Brought Be posted in for service and was walking around lot met with Tavaris and he was great so good in fact I drove away on a new 2018 Elantra

Read at DealerRater

Courteous and professional staff. Great deal! Fast response. Answered questions in knowledgable manner. I would recommend this dealership to friends and family. Thanks for the assistance.

Read at DealerRater

I had a surprisingly positive experience with this dealership. The salesman, Mr. Kelton Powell, was extremely knowledgeable of all the vehicles I selected to review. Additionally, he was friendly, and not overbearing. Mr. Powell was honest, and provided me with everything he promised to me at the signing of the deal. I will highly recommend Westside Hyundai to anyone seeking to purchase a vehicle.

Read at DealerRater

If you need to buy a car I recommend you go see Kaitlin Erickson at Westside Hyundai. She's great.! Really sweet honest and down to earth. If you want to buy a car from a human instead of a salesman go see Kaitlin.

Read at DealerRater

Great experience. Felt as if I got a fair deal on trade in and fair deal on purchase. Great customer service. I love my new car!

Read at DealerRater

I went to many dealerships looking for the right car at the right price. Westside and Kelton made sure I got precisely what I wanted. He and Alton made buying a car painless. That means a lot.

Read at DealerRater

My first time buying a car was easy because Kelton made sure we was happy with the car. He was a great help and eveyone at the dealership was nice to us. I would recommend him to everyone.

Read at DealerRater

I went to the dealership because I received a letter to upgrade. I was greeted by manager Dewayne Moser. He was knowledge and diligently searched to determine my qualification for an upgrade. When he handed me over to a salesperson things started going down. I don't remember the salesperson's name, I did not feel they were not knowledgeable, friendly nor interested in my purchasing a car.

Read at DealerRater

Well I comes down to getting the car I wanted, and they worked within my budget to get me there! I also got the price for my trade-in!

Read at DealerRater

I would recommend Calton Powell to anyone who is looking for a new Hyundai. He was chill and respectful, didn't push anything on me that I didn't want, and I bought the car he showed me which was everything I had asked for. I'm very impressed, and also very appreciative because as we all know buying cars is not the most enjoyable experience. I love my new Hyundai Tucson and look forward to many happy years with it. Thanks Kelton!

Read at DealerRater

Kaitlin was very friendly and knowledgeable and was able to answer any questions I had. I would definitely recommend Westside Hyundai to my family and friends.

Read at DealerRater

Thanks to Micah and I wish I could remember our finance guys name but they where both very kind and I definitely felt at ease with the purchase. I thought I would leave stressed out but I felt good with the purchase it was reasonable plus I truly love the vehicle!

Read at DealerRater

it is always a-stressfull experince. I was always relaxéd there . its a laid back dealer Ship who Will do everythings To put you in a car.

Read at DealerRater

Micah and Alton took really good care of me. They explained everything possible about the Accent, those guys are wizards... Hyundai needs to invest in more employees like them, not overly aggressive or pushy and they made the whole experience pleasant and natural, I am very happy with my Accent, thank you so much Westside Hyundai!

Read at DealerRater

Great job great people great people I loved the people and dealership. They where great too work with. Would buy again from them. Great people great dealership. Great company and best boss

Read at DealerRater

Kelton is such a good salesman! I definitely recommend him to other people, thank you for all your hard work and patience. Also thank you for finding me a perfect car

Read at DealerRater

I love my Accent, it’s the 2nd car I’ve ever bought brand new... Everyone was extremely professional and polite to me and they catered to my needs and found the best vehicle for me. I keep my cars forever and I am very happy with my experience at Westside Hyundai..

Read at DealerRater

It was a great experience and Kelton was a great salesman. Very friendly and helpful. Nicholas offered me extra stuff to protect my vehicle. Great team

Read at DealerRater

Thanks again for a great experience I will sean all of my family and friends who want to buy a car to go see Alton he was very helpful to my needs

Read at DealerRater

Kelton Powell is a great person when we first arrived he showed us around to exactly what type of SUV that we were searching for. His time and patience plus answering questions on the SUV that we test drove was greatly appreciated and helped with our decision making. The service provided by Kelton Powell was a major factor in our decision to purchase our NEW Vehicle.

Read at DealerRater

Kelton was extremely nice and professional with the process. I recommend him to everyone. He answer the phone anytime i call and does his best to keep me happy

Read at DealerRater

I have had to call the dealership with some questions that the finance manager should be able to answer and he has not returned any of my calls.

Read at DealerRater

Cameron was very thorough alway attentive to what i wanted he was very professional. Looking forward to purchasing another car for my son. Thanks Cameron job well done.

Read at DealerRater

Micah is the real deal. He hears you and gives you solid straight answers that I appreciate very much. Buying a car is a major purchase, with Micah the experience is less stressful and you find the car that meets your needs and features that will make you drive away with the vehicle you wanted with a Big Smile on your face. Thank You Micah !

Read at DealerRater

Josh was an outstanding salesman. Will recommend this dealership to all my friends. Friendly and kind works. Use car area one of the best. Thank you a lot Josh.

Read at DealerRater

I really love my new 17 Elantra! So sporty, the staff was very honest and took good care of me, I will be sending my daughter to Westside Hyundai as well, Micah was excellent in his presentation, hire more salespeople like him!

Read at DealerRater

Westside has one of the easiest processes I've been in a while. Love they way they treated me. Kelton was awesome and a nice gentleman to deal with. I would Recommend this place to everyone.

Read at DealerRater

I didn't go to Westside Hyundai to actually person a new car but the way the staff there were so professional and provided me with such a great deal, I had no choice but to purchase a vehicle. KELTON and the managers treated me get and I appreciate them for being so patient with me. By the say this is my second Elantra and I love it.

Read at DealerRater

Everyone was polite and quick. I did not expect to be done so quickly. The sales guy was great and so was finance. I feel like I got a great deal.

Read at DealerRater

Awesome place to get a car! They walked me through every step of the way. I especially enjoyed working with Nicolas. He actually kept my daughter entertained talking about Harry Potter and going to universal!!

Read at DealerRater

Westside Hyundia as always went above and beyond to get me into my 2018 Genesis G80 Sport. And trust me they had their work cut out for them. Thanks so much Nick and Zack for getting the numbers where I needed them to be! Everyone is always so professional and accommodating. From Josh the Service Manager and Harold who made sure my car looked absolutely gorgeous after taking off the showroom floor! Thanks so much Westside Hyundia for being the only dealership I will work with!

Read at DealerRater

Satisfactory, worked within the parameters I set for a purchase. Did not try to sell me on anything unnecessary or unwanted. Very direct and professional

Read at DealerRater

I have always went to get my oil change and this time i decided to buy a car and my experience was wonderful!! THANKS a BUNCH!!!

Read at DealerRater

Westside Hyundai have a great group of guys over there.. Great teamwork and they were diligent in finding the perfect car and financing for me. I'm really pleased with my Sonata and will be sending coworkers over there, honest group of people and made the whole process the easiest I've ever had.

Read at DealerRater

Love the new car. Small ding on a handle on driver side. This car is one that I will hold onto for a while. I appreciate the business and look forward to seeing you guys for maintenance

Read at DealerRater

Micah was excellent, no hassle or pressuring, he also delivered our vehicle to our home promptly and my wife was extremely happy with her 2017 Elantra.

Read at DealerRater

I went online and entered my information for all Hyundai dealers in the area, approx. 10 min. After hitting enter Melton called and we set an appt. Previous car experience was that it would be a 4-5 hour affair, but to my unbelief not only was Kelton attentive, courteous and fair but I was driving out in under 2 hrs. No pressure sales!! I am completely satisfied and happy with the deal I received and just love my car. I would recommend this young salesman to all. Thank you Kelton for being a salesman with integrity.

Read at DealerRater

From start to finish in our experience we were welcomed and made to feel comfortable with our vehicle purchase. We bought a unit fresh off the delivery truck and were pleased to get the color and most of the features we desired. Negotiations were smooth and we were on the road fairly quickly.

Read at DealerRater

Excellent service, selection and staff. Will purchase from this location in the future. I will refer friends and family to this location when they are in need of a new or used vehicle.

Read at DealerRater

Even though I wanted a used car they were able to get me into a brand new Elantra for the payments I was looking for.

Read at DealerRater

I loved the staff and I'm overjoyed with my purchase everybody was helpful and made things smooth for me Micah was very nice and made things easy to understand. Justin worked hard in tne finance department to get my interest rates and oayments to a price that would be affordable to me thanks to you all at west side Hyundai

Read at DealerRater

Great job to everyone that contributed to the purchase of the new car. No issues. Everything's going great. Would recommend the car and the dealership to others

Read at DealerRater

Still waiting for someone to call me to repair the dings on hood, has not happened, it was blamed on the rain. Have left messages to be called to see if anyone located the folder I left in Nicholas's office. Because I lost the folder at the dealership, I have no record of transaction or copy of contract (in lost folder) I have not received a registration or money back for being charged for a tag. Would someone at this dealership PLEASE call me. I need copies of everything that was in the folder. It does no good to ... Read More

Full review text opened.

DealerRater - Aug 9, 2017

Still waiting for someone to call me to repair the dings on hood, has not happened, it was blamed on the rain. Have left messages to be called to see if anyone located the folder I left in Nicholas's office. Because I lost the folder at the dealership, I have no record of transaction or copy of contract (in lost folder) I have not received a registration or money back for being charged for a tag. Would someone at this dealership PLEASE call me. I need copies of everything that was in the folder. It does no good to leave messages they are not returned. If someone will call me I will be happy to go to dealership and get the copies. Thank you............................

Read at DealerRater

I have bought many cars but my experience at Westside Hyundai was the best experience. When I first stepped into the dealership, everyone was smiling and greeted me as me and my wife came in. Kelton Powell was our salesman,which was very professional and knew the brand like the back of his hand. He was awesome and I have been telling my friends about the experience. The great part is the GM personally came over to make sure we was getting taking care of. When I buy my next car I know where I will go, WESTSIDE HYUNDAI!

Read at DealerRater

My salesman, Kelton Powell, was awesome. Straightforward and never pushy. We talked on the phone before I went to dealership and when I arrived, I was in and out with my new car in 1 hour 15 minutes. I have bought SEVERAL new cars and I have NEVER had such a pleasant experience.

Read at DealerRater

The staff at Jack hananiah Hyundai at casset avenue did a fantastic job in pleased with cameran may professionalism to know my needs in an automobile.Great job!

Read at DealerRater

I was nervous about going in for a new car and had picked out 3 dealers to look into. This was my first stop and my last. I found a vehicle I love and the staff were great!!!! Ms. Waltrip made a big impression on myself ad my mother who had driven me over to purchase a new SUV. When I need a new one, there is no where else I will go.

Read at DealerRater

Westside called me on the car in inquired about and when I got there they are my vehicle pulled up for delivery. Finance was great and Kelton is a great salesperson. Thanks guys!

Read at DealerRater

Very easy, salesmen was not pushy, We took our time. I would recommend this Hyundai dealer to any of my freinds and family in the future.

Read at DealerRater

I went into Westside Hyundai with my Capital One Approval and those guy did a wonderful job finding the right car for Me. Kelton Powell was awesome and I will recommend this place to anyone. Thanks

Read at DealerRater

If your are interested in purchasing a Hyundai in North Florida consider WestSide Hyundai first, ask for Joshua Bosin. When folks go to purchase a vehicle, they want a honest salesperson that does not seemed more focus on the sale as suppose to you (The Customer) being satisfied. Joshua is your guy!!!!!!!!

Read at DealerRater

Alton was very helpful. Explained certain things my wife and I did not understand. He made sure we got the very best vehicle that would suit our needs.

Read at DealerRater

I would recommend anyone looking for a new or used vehicle to go to Westside Hyundai. Ask for either Kelton or Alton. I had a very pleasant experience. Litererally.

Read at DealerRater

It was worth the wait (literally).The workers were very kind and very helpful. I strongly recommend others to come to your company. I will come back soon.

Read at DealerRater

I was approached immediately when I stepped on the lot. Mr. McGriff was courteous, professional and attentive to my needs. The process was painless and stress free. This was the by far the most efficient and pleasant car buying experience that I have ever experienced.

Read at DealerRater

Mr McGriff is awesome, when I got out of my car he walk right up to me vey polite and asked how could he help me. When I told him I was searching for a new SUV, he immediately displayed several types and also allowed me to test drive them. Very polite, he listen to my needs and was able to accommodate my wishes. I walked away with the car I requested and adore. He is truly phenomenal and I will send more customers to him in need of an automobile. An outstanding true professional.

Read at DealerRater

The staff we worked with were great. We never felt pressure and they made the experience enjoyable. They truly paid attention to our needs and made the process senseless from beginning to end.

Read at DealerRater

Called to verify a specific advertised vehicle was still available. After test driving, dealer discovered this vehicle was sold by another store. Offered extra discount on different color. Dealer misspelled my name multiple times even after being presented with my license; this led to problems finding my appropriate driving record by the financial dept and redoing paperwork. Before leaving the dealer, discovered my registration was not in my possession and had to return inside. A few days after purchasing my vehicle, I was notified that they lost the receipt for my down payment as well as the credit applications from ... Read More

Full review text opened.

DealerRater - Jul 20, 2017

Called to verify a specific advertised vehicle was still available. After test driving, dealer discovered this vehicle was sold by another store. Offered extra discount on different color. Dealer misspelled my name multiple times even after being presented with my license; this led to problems finding my appropriate driving record by the financial dept and redoing paperwork. Before leaving the dealer, discovered my registration was not in my possession and had to return inside. A few days after purchasing my vehicle, I was notified that they lost the receipt for my down payment as well as the credit applications from me and my cosigner. The person that contacted me said that it was a crazy day for the dealership, but my cosigner and I only saw three other customers while there. I will only be returning to this dealership for the free servicing they offered.

Read at DealerRater

I am very satisfied with my new Elantra, particularly with the safety features. Kelton Powell was very helpful with the selection and purchase! Zach Wilson was very pleasant and easy to work with.

Read at DealerRater

I had a good experience. Wish my car could've been a lot cheaper, but it's my first time having a brand new car. So thank you for helping me reach that goal.

Read at DealerRater

I was pleased with Westside Hyundai. I was able to lease the car I wanted at the payment I requested. The staff was pleasant and easy to work with.

Read at DealerRater

Everyone was very nice and friendly. They worked with me to get the car I wanted and found great financing options for me. They were not pushy at all like most car dealers can be. I am very satisfied with my purchase. I have recommended them already to several people and I definitely see myself going back to them when the time comes. Thanks so much Victoria!

Read at DealerRater

Needed a vehicle shipped and was told no problem. Signed paperwork with finance on Sunday and remaining co-owner signatures would be sent to our daughter in California via "overnight" so she could sign and return overnight and then vehicle could be shipped. Paperwork was not sent until Friday and now going on two weeks and vehicle still not shipped. Dealership has all paperwork necessary to ship vehicle. We are paying for insurance/interest on a vehicle we own and it has not moved from the lot. Will promise you everything but when deal is done, good luck with ... Read More

Full review text opened.

DealerRater - Jul 12, 2017

Needed a vehicle shipped and was told no problem. Signed paperwork with finance on Sunday and remaining co-owner signatures would be sent to our daughter in California via "overnight" so she could sign and return overnight and then vehicle could be shipped. Paperwork was not sent until Friday and now going on two weeks and vehicle still not shipped. Dealership has all paperwork necessary to ship vehicle. We are paying for insurance/interest on a vehicle we own and it has not moved from the lot. Will promise you everything but when deal is done, good luck with follow ups.

Read at DealerRater

Picked up a new 2017 Hyundai Sonata after I initially thought the deal was done. I worked with Kavon and he helped us out tremendously. Very satisfied.

Read at DealerRater

Anyone looking to buy a new/used car from a westside Hyundai I would definitely recommend Alton! He's great and willing to work with you !

Read at DealerRater

My experience at Westside Hyundai was better than ever. They greeted me like I was family and throughout the entire process everything was awesome. This is my second car! Kelton went over and beyond for me. Thanks you Westside Hyundai!

Read at DealerRater